Our Cookie Policy

 

What Is A Cookie?

Cookies are small files that a website saves to your computer or mobile device when visiting a website. Their purpose is to hold small bits of information in order to personalise and improve your experience on a website. A common use of a cookie is to save items that you’ve added to your basket so you can access them later without having to add them all back in. A cookie can also be used to show products that you have recently viewed, enabling you to find them easily and quickly again. Cookies also enable a company to understand how customers move and interact with a website – something that helps a company understand their customers journey and provide insight in how it can be improved. 

 

Our Cookie Policy

At Coates & Warner we us carefully selected cookies from trusted third parties. Our cookies are in place to help us understand how our customers interact with our website and so we can save your preferences for a later date. We also use cookies to improve our understanding of how people are using our website and how often, all with the aim of making the Coates & Warner experience easier and more intuitive.

 

Information Collected

Rest assured, all of the cookies that our website uses do not collect any sensitive information such as your name, address, email address, or any other contact details. All data collected is anonymous. The cookies the Coates & Warner website uses are:

 

Google Analytics

The Google Analytics cookies are used to collect information about how visitors use our website. We use this information to help us optimise and improve the website. The cookies collect information in an anonymous form, including the number of visitors to the site, the source from which visitors have accessed the website and the pages they visited.

 

Squarespace Analytics

The Squarespace Analytics cookie collects information about how visitors interact with our website. The cookie gathers anonymous information such as a users IP address, time spent on our website and the conversion funnel. We use this information to help us identify how we can improve our website further. 

 

Hotjar

Hotjar is a website analysis tool that we use to observe and measure user behaviour. Hotjar places a cookie on your browser and then displays anonymous information on how you use the Coates & Warner website. This includes, heat-map of users clicks, scrolls and mouse hover positions, video recordings of website visits and conversion funnels. 

 

Facebook

We use Facebook conversion tracking pixels on our website so that we can attribute purchases made on our website to our marketing activity on Facebook and Instagram. 

 

Tawk.to Live Chat

Tawk.to provides the platform for our live chat and messaging function on our website. So that we can answer your questions as quickly and easily as possible, we deploy a cookie on our website to track your engagement with our live chat. 

  

External Website Links

Our website may contain links to external websites. If you follow a link to any of these websites, please be aware that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.