Our Privacy Policy


Information you provide to us

We collect personal information from you when you register for an account on our site, subscribe to our newsletter or fill out a contact us or returns form. When ordering or registering on our site,  you will asked to enter your: full name, e-mail address, shipping address and phone number. 


Information we collect from you

On each of your visits to our website we automatically collect the following information from you:

  • Technical information; the IP address used to connect your device to the Internet, your account login information, browser type, time zone setting, operating system and platform.

  • Information about your visit; the source that you access our website from (social media, email, direct, organic search, pay-per-click etc), all URL's that you view on our website, the time and date of your visit, products that you viewed or searched for, page response times and the length of visits to all pages, page interaction data (scrolling and clicks).


Do we use cookies?

Yes, we do use Cookies on our website. Cookies are small files that a website saves to your computer or mobile device when visiting a website. The purpose of a cookie is to store user information in order to personalise and improve your experience on a website. We use Cookies to understand how people interact with the Coates & Warner website, enabling us to make improvements to make your shopping experience better. You can read our full cookie policy here.


How we use this information

We use the above information in a number of ways, including:

  • Making improvements and optimisations to our website (we continually work on our website design, content and offerings based upon the information and feedback we receive from you).

  • To send marketing materials to you, including social media promotions and emails.

The email address you provide during an order, may be used to send you information and updates regarding your order, in addition to receiving news, new product information, promotions and general marketing. Please note that if you would like to unsubscribe from receiving emails from Coates & Warner, you can do so by either clicking 'unsubscribe' at the bottom of our emails, completing the unsubscribe form or alternatively contact us with the email address you wish to stop receiving emails to. 


Our privacy policy

By accessing our website you are providing your full consent to our privacy policy. We won't ever pass on your details to another company, you can be rest assured that your personal information will only ever be seen by us. 

Under the European General Data Protection Regulation (GDPR) you have the right as a customer to request to see what personal information Coates & Warner holds on you and the right for your personal data to be deleted. Please contact us if you'd like Coates & Warner to provide your personal information that we hold on file. Please be aware that it can take up to 28 days for us to supply your personal information. 

If you would like more infomation on GDPR then please visit the European Commision wesbite.

Changes to our privacy policy

Any changes that we may make to our privacy policy will be published on this page. When appropriate, we will also notify you of changes by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Coates & Warner Copyright

All content and imagery contained in this website belongs to Coates & Warner and is protected by copyright. Nobody may copy, amend, distribute, reproduce, publish, license or create works from any part of this website, or use it for any public or commercial use without the prior written consent of Coates & Warner. Under this copyright you may only view our website pages for your own personal use.

Contacting Coates & Warner

If there are any questions in relation to our privacy policy please do not hesitate to get in touch via our contact us form. Alternatively you can email us directly at info@coatesandwarner.com.