Our Delivery Policy
UK Standard Delivery Service
All of our standard UK orders are delivered by either the Royal Mail, DPD or Hermes. For mainland UK deliveries please allow 3-5 working days for your order to arrive (please note, this delivery time scale is for in stock products only and not pre-order). We aim to process orders within 2 working days, although at busy times this may take slightly longer. You will receive an automated email following your order being dispatched, this email will include a summery of your order and a tracking number.
If for any reason your order hasn't arrived in this time, then please do not hesitate to contact us.
UK Furniture Deliveries
Once a furniture order has been placed through our website we will email you within 3-5 business days to notify you of the estimated delivery date. Please note, our furniture deliveries can take up to 10 weeks depending upon the product ordered. All of our furniture is dispatched directly from the manufacturer, not by our own courier. As a result it may not arrive with Coates & Warner labels present.
For larger items, the manufacturer’s delivery team will contact you to arrange a convenient date for delivery. When your item arrives please check it carefully, as once signed for we cannot replace it. If you are not satisfied with the condition on arrival, please do not sign to accept the parcel and contact us immediately so we can liaise with the manufacturer to organise a replacement.
Please note, we are currently unable to deliver furniture items outside of mainland UK.
UK Delivery Charges
We use a sliding scale by weight ranging from £2.99 up to a maximum of £7.99 for Standard UK Delivery. Delivery charges will be worked out once you reach checkout. We offer free standard delivery on all UK orders over £45.00. Free delivery is automatically selected at checkout, no code is required.
Republic of Ireland Delivery Charges
For deliveries to the Republic of Ireland we charge a flat fee of £11.99 on all orders. At checkout, select Republic of Ireland as your country and the correct delivery charge will be applied to your order. Please allow 5-7 working days for your order to arrive following placing your order.
European Zone One Delivery Charges
We currently deliver our products (excluding all furniture items) to the following European countries:
International Delivery Charges
We currently deliver our products (excluding all furniture items) to the following international countries:
United States of America
We use a sliding scale by weight delivery cost starting from £14.99. Delivery charges will be calculated based on what products are in your shopping cart out once you reach checkout.
Additional Delivery Information
For some European and North American deliveries, you may also be charged Customs and Duty depending on the country you reside in. The courier will contact you directly regarding these charges. Any Customs & Duty charges are solely the responsibility of the customer and not Coates & Warner.