Our Delivery Policy

 

Standard Delivery Service

All of our standard UK orders are delivered by either the Royal Mail or DPD. For mainland UK deliveries please allow 3-5 working days for your order to arrive (please note, this delivery time scale is for in stock products only and not pre-order). We aim to process orders within 2 working days, although at busy times this may take slightly longer. You will receive an automated email following your order being dispatched, this email will include a summery of your order and a tracking number.

If for any reason your order hasn't arrived in this time, then please do not hesitate to contact us

 

Furniture Deliveries

Once a furniture order has been placed through our website we will email you within 3-5 business days to notify you of the estimated delivery date. Please note, our furniture deliveries can take up to 10 weeks depending upon the product ordered. All of our furniture is dispatched directly from the manufacturer, not by our own courier. As a result it may not arrive with Coates & Warner labels present. 

For larger items, the manufacturer’s delivery team will contact you to arrange a convenient date for delivery. When your item arrives please check it carefully, as once signed for we cannot replace it. If you are not satisfied with the condition on arrival, please do not sign to accept the parcel and contact us immediately so we can liaise with the manufacturer to organise a replacement. 

Please note, we are currently unable to deliver furniture items outside of mainland UK.

 

UK Delivery Charges

We use a sliding scale by weight ranging from £2.99 up to a maximum of £7.99 for Standard UK Delivery. Delivery charges will be worked out once you reach checkout. We offer free standard delivery on all UK orders over £45.00. Free delivery is automatically selected at checkout, no code is required.

 

European & International Delivery Charges

We currently deliver our products (excluding all furniture items) to the following European countries:

  • Austria

  • Belgium

  • Denmark

  • Czech Republic

  • Finland

  • France

  • Germany

  • Italy

  • Luxemburg

  • Netherlands

  • Norway

  • Poland

  • Portugal

  • Spain

  • Sweden

We currently deliver our products (excluding all furniture items) to the following North American countries:

  • United States of America

  • Canada

For European and North American addresses our delivery charges are:

  • Republic of Ireland - £10.99

  • All other listed European Countries - £19.99

  • North American Countries - £39.99

We can also ship our products (excluding all furniture items) on request to the following countries, please get in touch via the contact us form to receive a customised delivery quote:

  • Australia

  • Hong Kong

  • Japan

  • Mexico

  • New Zealand

  • Russia

  • Turkey

Please note, we are currently unable to ship larger furniture items outside of mainland UK.

For some European and North American deliveries, you may also be charged Customs and Duty depending on the country you reside in. The courier will contact you directly regarding these charges. Any Customs & Duty charges are solely the responsibility of the customer and not Coates & Warner.