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Privacy Policy


By accessing our website you are providing your full consent to our privacy policy. We won't ever pass on your details to another company, you can rest assured that your personal information will only ever be seen by us. 

Under the European General Data Protection Regulation (GDPR) you have the right as a customer to request to see what personal information Coates & Warner holds on you and the right for your personal data to be deleted. Please contact us if you'd like Coates & Warner to provide your personal information that we hold on file. Please be aware that it can take up to 28 days for us to supply your personal information. 

If you would like more information on GDPR then please visit the European Commission Website.

Coates & Warner Copyright

All content and photography contained in this website belongs to Coates & Warner and is protected by copyright. Nobody may reproduce, publish, modify, license or create works from any part of this website, or use it for any public or commercial use without the prior written consent of Coates & Warner. Any known infringement of our intellectual property will be actively pursued by our solicitors.

Information You Provide To Us

We collect personal information from you when you register for an account on our site, subscribe to our newsletter, or fill out a contact us or another form on our website. When ordering or registering on our site, you will be asked to enter your: full name, e-mail address, delivery address and phone number. 

Information We Collect From You

On each of your visits to our website we automatically collect the following information from you:

  • Technical information; the IP address used to connect your device to the Internet, your account login information, browser type, time zone setting, operating system and platform.

  • Information about your visit; the source that you access our website from (social media, email, direct, organic search, pay-per-click etc), all URL's that you view on our website, the time and date of your visit, products that you viewed or searched for, page response times and the length of visits to all pages, page interaction data (scrolling and clicks).

Use of Cookies

Yes, we do use cookies on our website. Cookies are small files that a website saves to your computer or mobile device when visiting a website. The purpose of a cookie is to store user information in order to personalise and improve your experience on a website. We use cookies to understand how people interact with the Coates & Warner website, enabling us to make improvements to make your shopping experience better. You can read our full cookie policy here.

How We Use This Information

We use the above information in a number of ways, including:
  • Making improvements and optimisations to our website (we continually work on our website design, content and offerings based upon the information and feedback we receive from you).

  • To send marketing materials to you, including social media promotions and emails.

The email address you provide during an order may be used to send you information and updates regarding your order, in addition to receiving news, new product information, promotions and general marketing. Please note that if you would like to unsubscribe from receiving emails from Coates & Warner, you can do so by either clicking 'unsubscribe' at the bottom of our emails, or alternatively get in touch with us and notify us of the email address you wish to stop receiving emails to. 

Use of Shopify

Our store is hosted on the Shopify CMS, provided by Shopify Inc. Shopify Inc provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify store your data on a secure server behind a firewall. For payment, If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Shopify's Privacy Statement.

Age of Consent

By using this website, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your county or province of residence and you have given us your consent to allow any of your minor dependents to use this website. 

Disclosure of Personal Information

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 

Changes To Our Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Contacting Coates & Warner

If there are any questions in relation to our privacy policy please do not hesitate to get in touch via our contact form. Alternatively, you can email us directly at