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Terms & Conditions


These Terms and Conditions apply to the use of the website, which is operated by Coates & Warner. Throughout the site, the terms “we”, “us” and “our” refer to Coates & Warner. References to ‘you’, and ‘your’ shall be deemed to be references to persons using and/or placing an order via the website. Coates & Warner offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”, "Terms & Conditions), including those additional terms and conditions and policies referenced here in and/or available by hyperlink. These Terms of Service apply to all users of this website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. Please note that by using our website and/or placing an order for products from us, you agree to follow and be bound by these terms and conditions. If you do not agree to these Terms of Service, please do not use our website. Although you may 'bookmark' a particular portion of our website and thereby bypass these terms and conditions, your use of this site still binds you to the terms and conditions.

Any new features or tools which are added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of access to the website following the posting of any changes constitutes acceptance of those changes.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your use of our website or placing an order following any such changes, constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use our website.

Our store is hosted on Shopify. Shopify provide us with the online e-commerce platform that allows us to sell our products and services to you. Full details of how we collect, hold and process your personally identifiable information are set out in our Privacy Policy.

Before you use our website or place an order, if you have any questions relating to these terms and conditions, please contact us using our contact form.


All content and imagery contained in this website belongs to Coates & Warner and is protected by copyright. Nobody may copy, amend, distribute, reproduce, publish, license or create works from any part of this website, or use it for any public or commercial use without the prior written consent of Coates & Warner. Under this copyright you may only view our website pages for your own personal use.

Placing An Order

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions.

You can add any product to your shopping cart by clicking on the "ADD TO CART" button. You can review/amend your order at any time before clicking on the "CHECKOUT" button. Orders can be amended before they are dispatched. Please note, once dispatched we will not be able to change or amend your order.

When you place an order, we will require your name, email address, credit/debit card or payment method, phone number and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

All prices on our website are shown and charged are in GBP (£). We can not sell to customers outside of the United Kingdom in any currency other than GBP (£). 

Once you have placed your order, we will send to you an order confirmation email detailing the products you have ordered. This is not an acceptance of your order by us. Your order is an offer to buy a product or products from us and your offer will not be deemed to have been accepted by us until we have sent you a dispatch confirmation email, as below.

Please note that we will not be able to meet any obligations as a result of the following reasons:

  • If the product you ordered is out of stock.
  • If the product you ordered is damaged and in an unacceptable state to dispatch.
  • We are unable to authorise your payment.
  • If it is identified that there is a product description or pricing error.
  • If customers do not reach any order criteria outlined in the Terms & Conditions.
  • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather, accidents or virus outbreaks.

Should there be an issue with your order, a member of the Coates & Warner team will contact you either by phone or email. If we have issues authorising payment, we will contact you via phone or email. 

Please check the details of the order confirmation email and the dispatch confirmation email carefully. It is your responsibility to notify us if there are any errors or inconsistencies by contacting us, such as a typo in the delivery address.

Coates & Warner reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Coates & Warner website. 

Once an order has been dispatched by us, we cannot cancel it, stop it or delay the delivery, nor change the delivery address.


All payments undertaken by Coates & Warner are done so securely through encrypted payment platforms. If you provide us with your debit or credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Payment of the product will be required to conclude the contract with Coates & Warner. By making payment, you are entering into a legally binding contract with Coates & Warner. Coates & Warner has a full retention of title in respect of all products sold (and advertised for sale) and title will not pass from Coates & Warner to you, the customer, until payment in full has been received.

Order Acceptance

Once payment has been received (whether in full or in part) and a contract has been formed, we will send you an automated confirmation email. You should retain a copy of that email for your records as it will be your record of the contract between Coates & Warner and you.

Whilst we will endeavour to meet the requirements of your order, there may be instances, post confirmation, where we are unable to ship products due to lack of availability (which was not apparent at the point the order was placed). If this is the case, Coates & Warner will notify you as soon as reasonably practicable and will refund the cost of any undeliverable product. That refund will be processed back to the means of payment. Any refund may take between 3-10 days to show back on your bank statement. In circumstances where the payment process has not begun, the money for the unavailable product will not be deducted from your account or card.

Acceptance of any order by Coates & Warner does not guarantee full performance of the contract and is conditional upon the availability of the products at the point Coates & Warner provides verification of the order to you.

Product Descriptions

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on the website may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if incorrect information is reflected in product prices, item availability, or in any way affects your individual order.

Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. Please also note that because the colours of the products you will see on the website depend on your monitor/screen, we cannot guarantee that the display of colour will be accurate and some colours may vary.

We reserve the right to amend errors or to update product information at any time without prior notice. In the event that a product is listed at an incorrect price due to photo-graphical error, typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price (regardless of whether or not the order has been confirmed and you have been charged). If your payment card has already been charged for the purchase and your order is cancelled, we shall issue you a full refund. 

Product Variation

Please note, a selection of our products are handmade and/or have a unique finish, shape, colour, natural imperfections, texture and may vary from the picture you see on our website, and/or from one product to the other if you order more than one. Dimensions may also slightly vary. 

This applies to all products described as “Handmade”, "Artisan", “Antique”, “Rusty”, “Washed”, “Brushed”, “Rustic”, “Distressed”, “Weathered”, “Aged”, “Hand Finished”, “Hand Woven”, “Natural”, “Traditional” or similar. 

Each product is manufactured from natural materials, so size and colour may vary slightly making each piece completely unique.

Products Marked As A Second

Occasionally, on our website we list products for sale that are described as a second. All products with this description in either the product title, or product description are imperfect products that feature cosmetic faults; from scratches, chips, marks in the finish, pulls in the fabric or discolouration. Second products are fully functional and the imperfections are cosmetic only. Each product is clearly marked as a second and the imperfection is listed on the product page. Please note, all products described as a second are non-returnable and we are unable to offer an exchange or refund.  

Order Cancellation & Returns

You, the customer, as an individual have the right to cancel the order. Your rights will depend upon the product you have purchased from Coates & Warner, the reason for the return and the timescale since placing your order. 

Coates & Warner reserves the right to refuse or cancel an order for whatever reason. In those circumstances, any payment will be refunded, in full, or alternatively, not taken. 

Please be aware that once an order has been dispatched by us, we cannot cancel it. Please read our Returns Policy which details how to return unwanted or unsuitable items for a refund. 

In circumstances where you, the individual customer, wish to cancel the order after dispatch, or wish to return a product to Coates & Warner, you have 14 days to inform us of your wish to return an item, and a further 14 days to send it back to us. Subject to the product being in the same condition and packaging that it was delivered to you, a full refund will be provided. Any and all refunds that may be provided will be returned to the original payment method and may take between 3-7 days to be received.

Unfortunately, not all products are capable of being returned. The excluded products may include:

  • Personalised and/or customised items (as per your request);
  • Products that are marked as a 'second'

Upon requesting a return to us, a member our team will be in touch via email to organise your return. Our team will provide you with a cost for the return of your order, calculated by the weight of the parcel. Upon agreement of the cost for the return label we will provide a printable returns label via email to the customer. Please note, the cost of the return postage will be deducted from the refund value.

We do not refund any delivery charges, only the amount paid for the product(s) being returned.

If a product is returned to us in an incomplete state then we reserve the right to deduct a fee from the refund value to cover this loss. For example, if a door knocker is returned without the matching screws. These terms do not affect your statutory rights.

Refund Processing

Our system processes the refund instantly and you will receive an automated email notification confirming this. Please allow 3-7 days for your bank to show the refunded value on your statement. This returns policy does not affect your statutory rights. Coates & Warner upholds The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your statutory rights are not affected.

Faulty Products

If you receive faulty, or damaged goods please contact us to report the problem. Following this, a member of our team will be in touch to request a photograph of the fault and can then organise for a refund or replacement product to be dispatched. 


By placing an order with us you are agreeing to our Delivery Policy. For mainland UK deliveries please allow 3 - 5 business days days for your order to arrive. We aim to process orders within 1 business day, although at busy times this may take slightly longer. For express UK mainland deliveries please allow 1-2 business days for delivery. For further information on our delivery terms & conditions please visit our delivery policy.

Website Errors

Coates & Warner make all reasonable effort to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems. 

Third Party Links

In an attempt to provide increased value to our visitors, we may choose various third-party websites to link to from our website. However, even if the third party is affiliated with us, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of ours. We have no responsibility or liability for these independent policies or actions and we are not responsible for the privacy practices or the content of such websites. These linked sites are only for your convenience and therefore you access them at your own risk.

Use of Cookies

At Coates & Warner we us carefully selected cookies from trusted third parties. Our cookies are in place to help us understand how our customers interact with our website and so we can save your preferences for a later date. We also use cookies to improve our understanding of how people are using our website and how often, all with the aim of making the Coates & Warner experience easier and more intuitive. By using this website you are agreeing to the use of cookies. 

Promotional Codes

Unless otherwise expressly stated in the Terms and Conditions for a particular promotional code, promotional codes cannot be combined and cannot be used in conjunction with any other offer/discount. For example, unless expressly permitted for a particular promotional code, you cannot use a newsletter subscription promotional code with another promotional code. If you have more than one promotional code and the codes cannot be combined, it is up to you to use the promotional code that has the biggest benefit to you. Please be aware that promotional codes are not valid on all products. 

Intellectual Property

All intellectual property (IPR) in this website is owned by or used under exclusive licence by Coates & Warner.

It is against the law to reproduce, copy, store or otherwise any of the IPR from this site (whether owned or licensed by Coates & Warner) and Coates & Warner reserves the right to pursue infringement proceedings against any Infringing Party.

Coates & Warner claims the goodwill and reputation associated with the “Coates & Warner” trade mark. Unless otherwise stated, all other trade marks vest with the trade mark owners.

Coates & Warner claims the copyright in respect of the photographs, the layout of the website, the design, text, graphics or otherwise reputation and subsequently, unless otherwise stated, the aforesaid is owned by Coates & Warner. All Rights Reserved. Any use of the photographs, layout, design, text, graphics or otherwise without written consent of Coates & Warner will amount to infringement and we reserve the right to pursue damages for said infringement.

Disclaimer & Limitations of Liability

Coates & Warner does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent. 

To the utmost extent allowed by law and save as provided above, neither Coates & Warner nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Coates & Warner or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of, or in connection with the use of the Coates & Warner website, the supply of the products or their use of resale by you). 


You agree to indemnify, defend, and hold harmless Coates & Warner, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable lawyers' fees, resulting from any violation of these Terms of Service or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website.

Territory and Law 

The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. 

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. 

If you have any questions regarding our terms and conditions, please do not hesitate contact us.